SmartSplash App Privacy Policy

Effective Date: March 5, 2025

Last Updated: March 5, 2025

Welcome to SmartSplash, a mobile application developed and operated by MAV AquaDoc, LLC ("Company," "we," "us," or "our"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you use the SmartSplash mobile app (the "App").

This Privacy Policy applies specifically to the SmartSplash app and does not govern our website or other services. For our website’s privacy policy, please visit mavaquadoc.com/policies/privacy-policy.

1. Information We Collect

a. Personal Information

  • Account Information: If you create an account, we may collect your name, email address, and password.
  • Contact Information: If you reach out to us, we may collect your email or phone number for support purposes.

b. Device & Usage Information

  • Device Information: We collect details such as your device model, operating system, unique device identifiers, and app version.
  • Usage Data: We track how you use the App, including app interactions, features accessed, and time spent in the app.
  • Log Data: Our servers automatically log data like IP addresses, crash reports, and error logs to help improve performance.

c. Location Data (If Enabled)

  • If you allow location access, we collect location data to provide app features such as pool chemical tracking based on your geographic conditions.
  • You can disable location tracking at any time in your device settings.

d. Cookies & Similar Technologies (Website-Linked Data)

  • The SmartSplash app itself does not use cookies. However, if you access our website through the app (e.g., by clicking on a support or product link), our website may collect certain data using cookies and tracking technologies.
  • Our website uses cookies for:
    • Essential Functionality: Ensuring website pages load correctly.
    • Analytics & Performance: Helping us understand how visitors navigate our site.
    • Advertising & Marketing: Showing relevant promotions to website visitors.
  • Users can manage or disable cookies via their browser settings. More details on our website’s cookie usage are available in our Website Privacy Policy.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve the SmartSplash app.
  • Personalize user experience and provide relevant content.
  • Respond to customer inquiries and support requests.
  • Ensure app security, prevent fraud, and enforce policies.
  • Conduct app analytics to understand usage trends.
  • Send important service updates, notifications, or promotional content (only if you opt in).

3. Data Sharing & Third Parties

We do not sell your personal data. However, we may share data in the following cases:

  • Service Providers: We work with trusted third-party vendors (such as cloud hosting and analytics providers) who help operate the App.
  • Legal Compliance: If required by law or to protect our rights, we may share user data with regulatory bodies or law enforcement.
  • Business Transfers: If we undergo a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, so please use strong passwords and avoid sharing sensitive information.

5. Data Retention & Deletion

We retain your data only as long as necessary for app functionality and legal compliance. You can request data deletion by contacting us at hello@mavaquadoc.com or using in-app settings if available.

6. Your Privacy Rights & Controls

  • Access & Updates: You can access and update your data in the App’s settings.
  • Opt-Out: You can disable notifications, tracking, or location access via your device settings.
  • Account Deletion: You may delete your account and associated data by contacting us.

7. Privacy Policy Updates

We may update this policy as needed. Significant changes will be communicated through the App or via email. Continued use of the App means you accept the revised policy.

8. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: hello@mavaquadoc.com

Company Address: MAV Aqua LLC, 3750 Gunn Highway
Suite 306-C1043
Tampa, FL 33618